Tervali
HEALTHCARE SECTORS
Hospitals and health systems.
Processes that cut across departments need a view of the whole operation.
The challenge
Admissions, internal transfers and information handoffs involve different teams. When responsibilities and decision points are unclear, each department solves its own piece and the interruptions stay in the pathway.
How Tervali helps
Mapping workflows with the teams, identifying the interfaces between departments and setting priorities. Depending on the assessment, the project can combine process redesign, training and tool development.
What defines the deliverable
A workflow or set of processes defined with the organization, an owner for each workstream, an implementation plan and criteria to evaluate adoption. Scope and follow-up are agreed before work begins.